In the mobile world, we’re all a bit guilty of focusing on the next shiny object. Here's why your attention should be focused on a winning mobile strategy instead.
We’ve written quite a lot on how mobile wayfinding helps people find their way around busy, confusing environments, like airport terminals and hospitals. Having a personal digital navigator [...]
Airport terminals are a great place for people-watching. There’s the caffeine-fueled road warrior feverishly charging her phone while barnstorming her laptop. The young couple taking giddy [...]
“Smart hospitals are those that optimize, redesign or build new clinical processes, management systems and potentially even infrastructure enabled by underlying digitized networking of [...]
The recent announcement that Amazon is acquiring Whole Foods Market has rocked the business world, as pundits, retailers and grocery execs struggle to wrap their heads around what it all means. [...]
In work or personal life, one of the most frustrating things we can encounter is untapped potential: the teammate who underperforms, the company that announces a poor strategic decision, the [...]
Patient experience = customer experience. That’s the bottom line. Literally—it’s not just about Medicare reimbursement. In a recently released 2015 benchmarking survey by The Beryl [...]